Some managers find conflicts difficult to handle.
- Conflicts can be useful, as they serve to in initiate new ideas. So you don’t stop a discussion when it is coming up.
- Conflicts turn to energy-consumers when the escalate. Then they cause harm. And discomfort.
- Conflicts turn nasty when they explode. The implications may be unforeseeable severe and serious.
We made a video, based on the conflict-theory of Glazer that shows the way it develops, and shows what is the most effective way to keep conflict under control.
You can watch a fragment here (in Dutch):